Thanks for visiting Nyo, we hope you find our website easy and simple to use! However if you do have any problems please feel free to call us.
About Nyo Ltd
These terms and conditions apply to the use of the website, www.nyo2.co.uk. By visiting nyo2.co.uk or by placing an order you confirm that you have read these terms and conditions and agree to be bound by these conditions. If you do not agree to these terms and conditions you must cease to use nyo2.co.uk.
Trading Details
The www.nyo2.co.uk website is operated by Nyo Ltd. You as the customer will transact with Nyo Ltd.
Vat Number: VAT No. 174946076
Our contact details are:
Address:
13 Western Court
George Street
Lutterworth
Leicestershire
LE17 4EG
Email: customerservices@nyo2.co.uk
Telephone number: 01455 556993
* Contact hours are between 9am- 5pm, Monday to Friday (excluding Bank Holidays)
General Terms & Conditions
This is an important section of the website explaining the terms and conditions you agree to adhere to when you use and/or shop from the nyo2.co.uk website.
Any reference in these terms and conditions to “we” or “us” refers to Nyo2
Any reference in these terms and conditions to “you” refers to the end customer.
Unless otherwise specified, the materials on this website are directed solely at consumers who access nyo2.co.uk from the United Kingdom and/or Republic Of Ireland. Nyo Ltd does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent the locals laws are applicable.
Any contract made between, whether for use of the website or in relation to the purchase of products or services through the website will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.
Any contract will be communicated in English. No other formats are current available.
When we refer to ‘Best Selling’ products on nyo2.co.uk, this information is based on the number of products sold online during or up to 365 days previous. Where a product is labelled ‘Top Rated’ it means it has received the highest star rating based on ratings and reviews left by customers. Our ‘New Products’ highlight the most recently launched or featured products on nyo2.co.uk.
We have taken care preparing the content of this website, however we cannot guarantee uninterrupted and totally reliable access to the website and so therefore cannot guarantee that the information will always be completely up to date and free of errors. To the extent permitted by applicable law, Nyo Ltd disclaim all warranties; express or limited, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
Nyo2 Ltd shall not be liable to any person or persons for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
Certain (hypertext) links within this website may lead to other websites, which are not under the control of Nyo Ltd. When you activate any of these links, you will leave the nyo2.co.uk website and Nyo Ltd has no control over and will therefore not accept liability or responsibility for the material on any website which is not under the control of Nyo Ltd.
The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Nyo Ltd, or any of their employers, employees or agents.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person or persons using your registration details.
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We may update these Terms and Conditions at any time and we will notify such changes by uploading them on to the website. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
Trademarks
All brand names, product and service names and titles and copyright used in this website are trademarks, trade names, service marks or copyrights of their respective holders. Nyo Ltd gives no permission for their use by any other person other than the said holders and such use may constitute an infringement of the holder’s rights.
Copyright
All designs, text, graphics and their selection and arrangement on the nyo2.co.uk website are the copyright of Nyo Ltd and/or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials without Nyo Ltd prior written consent is strictly prohibited, including but not limited to changing, publishing, renting, licensing, selling or distributing.
Ordering From Us
a) Prices
The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The standard delivery charge is for mainland UK. Prices can change and we always notify you of the latest prices as quickly as possible.
b) Product Descriptions
We use our reasonable endeavours to make sure that every product on nyo2.co.uk is shown accurately and prices are correct. However occasionally there may be small variations in colour, typefaces, size and layouts. Nyo Ltd disclaims all representations and warranties that the content or information on this website is accurate, complete and up to date.
c) Placing Orders
When placing an order with us we will send you an order acknowledgment by email, to the email address that has been indicated at purchase. This will outline the products you have ordered. Placing an order with us does not constitute our acceptance of your order. Our acceptance will not take place until your order has been despatched. The ‘purchase’ contract therefore takes place between yourself and Nyo Ltd at the point of despatch whether or not payment has been taken prior to despatch. If you cancel your order or if we have notified you that we cannot accept your order then no ‘purchase contract’ will have been made.
We may be unable to accept your order if:
Your chosen goods are unavailable
We cannot obtain authorisation for your payment
If there has been a pricing or product description error
If you do not meet any eligibility criteria set out in the terms and conditions
If your order for products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
Due to Licensing Act 2003, we cannot sell alcoholic products to anyone under 18 years of age. We may refuse an order or a delivery of alcoholic items at our discretion. By placing an order for alcohol, you confirm that both you and the person the order is sent to are aged 18 years or over.
If the order is to be delivered outside of the United Kingdom or Republic Of Ireland
d) Payment
We accept payment by most major credit or debit cards through the PayPal service. Payment will be debited from your account before despatch of your purchase.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK or Republic Of Ireland addresses.
e) Delivery
We understand the importance of receiving your gifts on time, ready for that special occasion. We will deliver your ordered products to the address in which you have provided as a delivery address during the checkout process. If you wish to have your order sent to an alternative address to your billing address, simply enter this in at the time of purchasing. If any of the details that you provide us are incorrect we are not liable for any items delivered other than to the address provided.
N.B. The despatch day is the day we send the item out with our chosen carrier, NOT the day it will be delivered.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postage charges.
All items are posted by our preferred carrier (usually Royal Mail) unless a special delivery option has been selected at additional cost.
If you do not receive your items please check with your local sorting office, even if you have not received a calling card through your letter box.
We also reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undeliverable item.
Next day delivery is available on the majority of products for Monday to Saturday service. We do not deliver on Bank Holidays; your order will be delivered the next working day. Any next day orders must be placed before 1pm to ensure delivery for the next working day. Orders placed before 1pm on Friday will be delivered on Saturday. Any next day orders placed on Saturday or Sunday will be delivered on the following Tuesday.
Your next day delivery will be between the hours of 9am and 6pm; couriers cannot guarantee deliver within these time limits so may be delivered before or after, especially around peak times of the year.
A signature may be required upon receipt of your order. If you are not home when your parcel is delivered the carrier may leave it in a safe location on your property or leave with a neighbour if they deem safe to do so. A calling card should be posted through your letterbox to inform you where your parcel is, however there may be some occasions that a calling card is not convenient to leave.
Delivery services to Northern Ireland, Republic of Ireland, non-mainland UK addresses and some areas of Northern Scotland will take a minimum of 48 hours delivery.
g) Returns and Refunds
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control, for example a damage occurring during delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at via the ‘Contact Us’ online form within 7 days of receiving your order.
When contacting us please include your full name, email address, postal delivery address, order number, reason for fault and a photograph where applicable. If a photo is not included this may cause a delay in processing your query and we may ask you to provide photographic evidence before we can provide a solution.
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone. This will be at the discretion of Nyo Ltd, its employers or agents.
h) Amending or Cancelling An Order
Before requesting an amendment or cancellation to your order please contact us as your order can only be amended and changed if your order is not at status ‘Processing’ or ‘Despatched’.
Please email us through the contact us page to discuss your amendment or cancellation. Emails are answered between business hours (9am – 5pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes
Nyo Ltd reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Returns Procedure
At Nyo we hope that you are happy with your purchase, however we know that sometimes you will need to return an item.
The customer is responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty) unless this has been specifically agreed and confirmed in advance with the Customer Services Department. Nyo2 Ltd will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused.
Returns Authorisation Number
If you wish to return an item it will speed up any refund or exchange if you contact our customer services that will authorise your return. Lines are open 9:30 - 18:00 Monday to Friday and 9:30 – 17:00 on Saturday and our experienced customer service representatives will be happy to take you through the process.
You will be given a Returns Authorisation Number, which will be used to track the return of the product(s). Once your return is authorised an acknowledgement will be emailed to the address used on your original order. Any products returned without a valid Returns Authorisation number may cause a delay in the refund. Please return your item(s) in original packaging if possible and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form with your item(s), as this will help us to process your refund more efficiently. Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:
Return Authorisation No. #####
Web Returns
Nyo Ltd
Ladywood House
Ladywood Works
Leicester Road
Lutterworth
Leicestershire
LE17 4HD, UK
Non Faulty Goods
If you are unhappy with the goods for any reason, please return your item to us with your receipt.
We are happy to offer an exchange or refund on unused items returned within 20 days.
Any products returned must be in a re-saleable condition & include the documentation and original packaging. Any refund will be credited to the card involved in the original transaction.
Faulty Goods
If the item is faulty we are happy to offer a refund or exchange where available. Before returning your item(s) please contact Nyo for a Returns Authorisation Number (see above). This will help us to track your return and ensure you receive your exchange or refund promptly.
All goods will be inspected before an exchange or refund is applied. Please read our Terms and Conditions for further information. For more information call Nyo Customer Services Department on 01455 556993 or Email the customer service department at enquiries@nyo2gifts.wpengine.com.
Colour Reproduction
Nyo Ltd has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.
Price Information
Nyo Ltd has taken great care to ensure prices are accurate. Prices may change over time, so if you save items in your basket between sessions, prices from previous sessions may no longer be valid. However, the correct price will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where applicable.
Offers and Promotional Codes
Nyo Ltd promotional code terms & conditions
If you have a promotional code, you need to enter this into the box on the ‘Shopping Basket’ or ‘Cart’ page. You can find this box on the ‘My Cart’ page. It says: ‘Coupon: Coupon Code- Apply Coupon
Promotional codes can only be used once per customer as defined by their email address, unless otherwise specified in the promotion’s individual terms and conditions.
Only one promotional code can be used per transaction
Offers cannot be used in conjunction with certain other nyo2.co.uk offers.
Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude delivery charges.
Please note that promotional codes also have an expiry date, after which they are not redeemable.
Promotional codes remain the property of Nyo2 Ltd are non-transferrable and may not be reproduced in any form.
We reserve the right to withdraw any offers at any time
All offers are subject to availability
Availability while stocks last
Nyo Ltd reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or delivery address.
Offers are non-transferrable
No cash alternative will be offered for any offer
Nyo2 Ltd (www.nyo2.co.uk) reserves the right to withdraw or vary our offers without notice.
General offer terms & conditions
Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the customer ratings and reviews service offered by Nyo Ltd. To the extent of any conflict between Nyo2 Ltd Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the customer ratings and reviews.
By submitting any ratings or reviews to Nyo Ltd, you represent and warrant that:
You are the sole author and owner of the intellectual property rights thereto:
All “moral rights” that you may have in such content have been voluntarily waived by you:
All content that you post is accurate:
You are at least 16 years of age, and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity
You are the owner or parent of any pictures or images of children that you submit and that you consent to the use of such images.
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;
That is pornographic;
That incites violence;
That contains nudity or graphic or gratuitous violence;
That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any third party;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Nyo Ltd (and its employees) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable solicitor’s fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Nyo Ltd a perpetual, irrevocable, royalty-free, transferrable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation or recognition to you.
All content that you submit may be used at Nyo Ltd’s sole discretion. Nyo2 Ltd reserves the right to change, condense or delete any content on its website that Nyo2 Ltd deems, in sole discretion, to violate any guidelines or any other provision of these Terms of Use. Nyo2 Ltd does not guarantee that you will have recourse through nyo2.co.uk to edit or delete any content that you have submitted. Ratings and written comments are generally posted within two to four business days. However, Nyo2 Ltd reserves the right to remove or to refuse to post any submission for any reason. None of the content that you submit shall be subject to any obligation of confidence on the part of Nyo2 Ltd, its agents, third part suppliers and their respective directors, officers and employees.
Security and Privacy
We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding use of ‘cookies’, information on ordering with us and assurances about credit and debit card details.
Nyo Ltd is dedicated to protecting your data and to ensure we comply with the Data Protection Act 1998.
When you buy goods from us we record your details to ensure that we can:
Be certain that any orders you have placed can be processed to completion
Contact you in emergencies, such as an urgent product recall
Deal with any financial queries
This data will not be used to send marketing offers or shared with any other third party other than those identified in our terms and conditions.
Data will be reviewed on a yearly basis, and records will be retained for as long as it continues to be necessary. If you require us to remove your data from our database please contact us in writing. We will review this request over 28 days.
Ordering Online
Upon ordering with us you are agreeing to disclose personal information to us.
When you go through the ordering process you will be asked to provide information such as your name, address, telephone number and email address. This information allows us to process and fulfil your order and to advise you of the status of your said order.
We will not sell or disclose any personal data to any third party unless required to do so by law.
If you agree to receive our newsletters we will use your email address to contact you, sending regular email newsletters informing you of new products, special offers and any featured information.
When a phone number is requested and provided, we may use this to contact you to ensure that you are happy with the service you received or we may pass this phone number on to the delivery company that is selected for your order upon purchase.
Use of the website
Access to this website may be suspended or temporarily unavailable without prior notice in the case of system failure, maintenance and repair or reasons beyond our control.
Website Abuse
You must not misuse this website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server in which the website is stored or any server, computer or database connected to the website.
Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to our site will cease immediately.
You agree not to use nyo2.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.
Cookies
A ‘cookie’ is a file in your web browser that enables us to recognize your computer when you visit the site, providing you with the best possible experience whilst visiting your site.
This tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being clicked on and which go on to be bought, and to make certain parts of the site function properly.
We use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered with us. This is to enable customers to login to the website more quickly and easily when you make future visits to nyo2.co.uk.
If you use another computer that is not your own personal computer (e.g. in an internet café or a friends computer) then it is possible that your e-mail address in the login field will show up to a subsequent user of the website. Therefore we suggest and advise that customers clear ‘cookies’ stored in the web browser when using another machine. The option for this is normally located in the browsers Tools menu/option.
If you have ‘disabled’ the cookies in your browser you may experience some technical difficulties and we cannot guarantee your experience navigating the site or the performance of the site itself.
From 26th May 2011 websites now require user consent to store a cookie on the user’s computer, unless the cookie is strictly necessary for a service requested by the user. By using our website and consenting to the use of cookies we will provide you with the best possible experience.
For independent information about cookies, including amending your settings, please visit www.allaboutcookies.org
Products Containing Batteries
Some of our products, including our clock range, come supplied with batteries. Here at Nyo2 Ltd we are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels.
Due to the chemical makeup of batteries, they should not be disposed of with normal household waste but rather through a recognized battery collection point. To find your nearest collection points please visit; http://www.batteryback.org/battery-collection.html . For further information regarding the disposal and the recycling of batteries you can visit; http://www.batteryback.org/links.html .
Warning to sellers of Utility services and Advertising
Nyo Ltd only enter into signed contracts for any Utility service (including Telephone, Broadband, Mobile phone, Electricity, Gas, Water supplies) and no Director, employee or agent acting on their behalf has the authority to commit the company to any change. No Telephone contracts shall be binding on the company and shall in all cases be subject to a written agreement.
All Advertising is conducted through our chosen marketing agency. Any changes to advertising budgets shall require board approval.
